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Damage and fulfilment

Something arrived wrong. Let us fix it.

Read the three checks below before you file. They are not bureaucracy: a complete claim is resolved in one pass, and an incomplete one goes round twice.

Go to the claim form

Before you submit

Three checks, and they save you a week.

  1. Open and inspect every box

    All of them, including the ones you were not going to get to until the weekend. Check every item for damage, defects and missing pieces before you file anything.

  2. Wait 24 hours on anything missing

    Orders often ship across more than one delivery. If an item is not there, give it a day before filing: it is usually on the next shipment.

  3. File one complete claim

    Put every affected item on the same claim. Several claims against one order delay the resolution rather than speeding it up.

What helps mostPhotographs. One of the damage itself and one of the carton it came in, with the label visible. Detail and accuracy are what let us settle a claim without coming back to you for more.

File your claim

Include the order number, every affected item, and photographs of both the damage and the carton it arrived in. We review every claim and email you our decision.

If the form does not load, call (305) 782-7587 or email hello@rtacabinetsplus.com. Monday to Friday, 8am to 5pm ET.

Rather talk it through?(305) 782-7587, Monday to Friday, 8am to 5pm ET.