Refund policy

Last updated: October 10, 2026

This policy covers returns and refunds for orders placed with RTA Cabinets Plus at rtacabinetsplus.com. It applies to every customer, including Trade Pro accounts.

The return policy in one line

Returns are accepted within 30 days of delivery, unassembled and in the original packaging, with a 20% restocking fee, and the customer pays return freight.

What you can return

• Ready to assemble cabinets, vanities and hardware, within 30 days of the delivery date.
• The item must be unassembled, unused, and properly packaged in its original packaging. A cabinet that has been assembled, installed, glued, cut, painted or otherwise altered cannot be returned.

What you cannot return

• Assembled cabinet orders. They ship assembled and are built to order, so they cannot meet the unassembled condition.
• Accessories, including trim pieces, roll out trays and all items under the "Trim, Details and Others" menu.
• Hoods and vents.

Color and finish

Separately from the 30 day window: a return requested because the color or finish looks different from the photos is not accepted if no sample door was ordered before the cabinet order. Checking the color is what the sample door is for.

Sample doors

What you paid for sample doors is credited toward your cabinet order when you ask within 30 days of delivery. It is not refunded as cash, and you keep the doors. One sample per door style per color, per customer.

Damaged, defective or missing items are claims, not returns

If an item arrives damaged, is defective, or is missing, do not start a return. File a claim instead, using the "Submit a Claim" page at rtacabinetsplus.com/pages/submit-a-claim. Claims carry no restocking fee and in most cases you do not need to send the item back. Visible damage must be noted on the delivery paperwork at delivery, and concealed damage and missing items must be reported within the windows in our Shipping Policy.

How to start a return

1. Call customer service at (305) 782-7587, Monday to Friday, 8am to 5pm ET, or email hello@rtacabinetsplus.com.
2. Request a return authorization from your RTA Cabinets Plus account, or from your order if you checked out as a guest. Returns sent without a return authorization may be refused.
3. Pack each item unassembled in its original packaging and ship it to the address on your return authorization. You arrange and pay for the return freight.

Restocking fee and refunds

• Every accepted return is subject to a 20% restocking fee.
• We inspect each returned item when it arrives. We may reject a return that is assembled, damaged after delivery, incomplete, or not in its original packaging.
• Refunds, less the 20% restocking fee and any other costs and fees where applicable, are issued to the original payment method within 30 days of our receipt and inspection of the return.

Order cancellations

Cancellations are covered by our Shipping Policy and are not returns. Order changes and cancellations cannot be guaranteed once an order has entered processing, and cancellations are subject to a 20% restocking fee. Assembled cabinet orders cannot be changed or canceled once placed.

Questions

RTA Cabinets Plus, 18117 Biscayne Blvd #1351, Miami, FL 33160. Phone (305) 782-7587. Email hello@rtacabinetsplus.com.